Shipping Policy

Effective date: September 8, 2026

Cat Whisker Co products are made to order and fulfilled through our print-on-demand production partners. Each item is printed specifically for you after your order is placed.

Processing Time

Orders are typically processed and sent through production within 2–7 business days. Processing may take longer during holidays or periods of unusually high demand.

Processing time is separate from shipping time.

Estimated Shipping Times

Once production is complete, estimated shipping times are:

United States

• Standard shipping: approximately 3–7 business days

International

• Standard international shipping: approximately 10–20 business days

• Delivery times vary by destination and customs processing

Estimated total delivery time includes both production and shipping. Carrier delays, holidays, severe weather and customs processing may affect delivery estimates.

Shipping Rates

Shipping charges are calculated at checkout based on the products ordered, delivery destination and available shipping method.

From time to time, Cat Whisker Co may offer free-shipping promotions. Any qualifying purchase requirements will be displayed with the promotion and reflected during checkout.

Order Tracking

When your order ships, you’ll receive a shipping-confirmation email containing tracking information. Please allow up to 48 hours for tracking information to update after receiving the email.

International Orders

International shipping availability is determined by the destination options shown at checkout.

International customers are responsible for applicable customs duties, taxes and import fees. These charges are determined by local authorities and are not included in the product price or shipping charge unless otherwise stated at checkout.

Customs processing may cause additional delivery delays.

Lost or Delayed Packages

If tracking shows that your package was delivered but you haven’t received it:

1. Check around your property and with household members or neighbors.

2. Contact the shipping carrier or local post office.

3. Allow 2–3 additional business days because some packages are marked as delivered shortly before arrival.

If your package appears lost or significantly delayed, contact us at support@catwhiskerco.com with your order number and tracking information. We’ll help investigate the shipment.

Damaged Packages

If an item arrives damaged, contact us promptly at support@catwhiskerco.com. Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error immediately after ordering, contact support@catwhiskerco.com as soon as possible. We cannot guarantee that an address can be changed once production or shipping has begun.

Customers may be responsible for additional shipping charges when an order must be reshipped because an incorrect or incomplete address was provided during checkout.

Contact Us

For questions about an order or shipment, contact:

Cat Whisker Co
Email: support@catwhiskerco.com
Website: catwhiskerco.com