Privacy policy
PRIVACY POLICY — CAT WHISKER CO
catwhiskerco.com
Last updated: May 15, 2026
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Cat Whisker Co operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Cat Whisker Co is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this policy.
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PERSONAL INFORMATION WE COLLECT
"Personal information" refers to information that identifies or can reasonably be linked to you. Depending on how you interact with us, we may collect the following:
- Contact details — name, billing/shipping address, phone number, and email address
- Financial information — payment card details, transaction information, and payment confirmation
- Account information — username, password, security questions, preferences, and settings
- Transaction information — items viewed, added to cart, purchased, returned, or exchanged
- Communications — information included in messages or support inquiries you send us
- Device information — browser type, IP address, network connection, and unique identifiers
- Usage information — how and when you interact with or navigate the Services
WHERE WE COLLECT YOUR INFORMATION FROM
- Directly from you — when you create an account, make a purchase, or contact us
- Automatically — through cookies and similar technologies when you use our Services
- From service providers — third parties who process information on our behalf
- From partners or other third parties
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HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Provide, improve, and personalize the Services, including processing orders, payments, returns, and exchanges
- Send account notifications and order updates
- Arrange shipping and fulfillment
- Send marketing and promotional communications (you can opt out at any time)
- Show you relevant advertisements based on your activity
- Detect and prevent fraud and unauthorized activity
- Provide customer support
- Comply with legal obligations
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HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
- Shopify and service providers who help us operate the Services (payment processing, fulfillment, cloud storage, data analytics, customer support)
- Business and marketing partners for advertising purposes — you may opt out of targeted advertising here: [INSERT OPT-OUT LINK]
- Third parties when you direct us to (e.g., to ship your order or via social media integrations)
- Our affiliates or corporate group members
- Parties involved in a business transaction (e.g., merger or acquisition)
- Law enforcement or government agencies when required by applicable law
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OUR RELATIONSHIP WITH SHOPIFY
Our Services are hosted by Shopify, which collects and processes personal information to help provide and improve the Services. Information you submit may be shared with Shopify and their partners, who may be located in countries other than your own. Shopify is responsible for processing your personal information in connection with their enhanced features.
To learn more about how Shopify handles your data and to exercise your rights, visit:
- Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy
- Shopify Privacy Portal: https://privacy.shopify.com/en
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THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing any personal information with them.
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CHILDREN'S DATA
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their information, please contact us and we will delete it promptly. We do not sell or share personal information of individuals under 16 years of age.
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SECURITY & RETENTION
We take reasonable precautions to protect your information, but no security system is completely foolproof. Please avoid using unsecured channels to send us sensitive information.
We retain your personal information for as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.
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YOUR RIGHTS & CHOICES
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request deletion of your personal information
- Request corrections to inaccurate information
- Receive a copy of your data or request it be transferred to a third party
- Opt out of the sale or sharing of your personal information for targeted advertising
- Manage your communication preferences (unsubscribe from promotional emails at any time using the link in any email we send)
If you reside in the UK or European Economic Area, you may also have the right to:
- Object to or request restriction of certain processing
- Withdraw consent at any time (without affecting prior lawful processing)
To opt out of targeted advertising or exercise your data rights, visit: [INSERT OPT-OUT LINK]
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf.
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COMPLAINTS
If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority. EEA residents can find their relevant authority here: https://edpb.europa.eu/about-edpb/about-edpb/members_en
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INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred, stored, and processed outside the country in which you reside. Transfers from the European Economic Area or United Kingdom are conducted using recognized mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK-approved contracts.
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CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. The updated policy will be posted on this website with a revised "Last updated" date.
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CONTACT US
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 support@catwhiskerco.com
🌐 catwhiskerco.com
For the purpose of applicable data protection laws, Cat Whisker Co is the data controller of your personal information.