Returns & Refunds

Effective date: September 8, 2026

We want you to love your Cat Whisker Co order. If something isn’t right, we’re here to help.

30-Day Return Policy

We offer a 30-day return window beginning on the date you receive your item.

To be eligible for a return, the item must be unworn, unused, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To request a return, email support@catwhiskerco.com with your order number and reason for the return.

If your return is accepted, we’ll send instructions explaining where and how to return your package. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Items returned without first contacting us may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us promptly at support@catwhiskerco.com.

Please include your order number and clear photographs of the item. We’ll review the issue and work to make it right. Cat Whisker Co will cover return shipping when an item arrives damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Items specifically marked as final sale

• Personalized items created with customer-supplied names, photographs, wording, or other custom details

Our standard made-to-order Cat Whisker Co designs remain covered by our 30-day return policy.

If you’re unsure whether your item qualifies for a return, contact us at support@catwhiskerco.com before sending it back.

Exchanges

The fastest way to receive a different size, color, or style is to return the original item. Once the return is accepted, you may place a new order for the item you would prefer.

Customers are responsible for return shipping for size, color, or style changes unless the original item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears in your account.

Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at support@catwhiskerco.com.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return it within 14 days of receiving it, without providing a reason.

The item must be unworn, unused, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase. Certain personalized products may be excluded where permitted by law.

Policy Updates

Any changes to this policy will be posted on this page with an updated effective date.

Contact Us

For questions about returns or refunds, contact:

Cat Whisker Co
Email: support@catwhiskerco.com
Website: catwhiskerco.com